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General conditions:
IACE TRAVEL ("IACE") only makes tour package arrangements. We will make a best selection on our service supplier/provider to arrange our tour packages. IACE is not responsible for any claims made before, during, and after the tour against any of it's vendor, service supplier, and provider. Any deviation from the scheduled group movement may result in your own expense to follow the rest of the group activities and movements. In order to send all the tour package materials in your hand before the tour departure, IACE will not accept any new reservation or tour purchase within 5 business days of tour departure date. IACE is not responsible for any last minute changes in any portion of our tour plan made by any service provider/supplier. No compensation or refund is made by IACE for any unlikely event including, but not limited to strikes, flight delays and miss-connections, entry denial by immigration, or visa refusal.
Quotation:
Any quoted Package Price is not guaranteed and is subject to change for events beyond control of IACE. No quoted Package Price, flight availability, hotel availability is guaranteed until full payment is received by IACE. IACE reserves the right to re-invoice your original Package Price at anytime, should an error be made in computing your Package Price.
Package Payment Schedule:
Deposit is as it specifies by travel agent. Full amount of the payment has to be made by 45days before the trip.
Accepted Forms of Payment:
Credit Cards * - Amex, Visa, Master, JCB, Dinner's, and Discover
| Checks |
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Certified check, Money order, Personal checks, and company check.
Check has to be cleared prior to processing order and could take as much as 5 business days.
Package Price is not guaranteed until funds are cashed and in receipt and is subject to change. |
IACE is not responsible for misdirected or lost mail, or any incident related to the transmission over the Internet.
Please use traceable method such as FedEx for sending your application and payment for security purpose.
* If you make a payment by a credit card, special discount does not apply. Additional charge will be applied to your trip cost.
Transportation:
Any transportation method, including the ground transfers included in our tour package is subject to change to alternative with the actual size of tour participants.
Standard Cancellation Policy:
Unless otherwise specifically noted in the tour page, the General Cancellation Policy is as follows:
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Upon sending your full payment and application form – Deposit amount
90-- 31 days prior to departure date – 50% penalty
30-- 00 days prior to departure date – 100% penalty |
Should the above advance date falls into weekend or holidays, the actual cut off date will be rolled over to the prior business day. No refunds are made for any missed or unused portion of the tour package inclusions. You must submit a written cancel request to IACE via email or fax. We cannot refund any stoles, lost, destroyed or partially used tour package. Please use trackable method such as FedEx, to send your tour package back to us for processing any returns.
Changes to Your Tour Itinerary:
For some tour, your return flight is changeable with or without fee collected from the air carrier used. Any request of changes, please ask agent for detail.
Credit Card Travel Insurance:
Many credit card issuers provide some sort of travel insurance. Due to our negotiated ticket, your travel insurance by your credit card company may not apply to the package purchase with your credit card. We strongly recommend travel insurance. Please see additional information.
Tour Participant's Responsibilities:
You are required to bring your valid passport for your trip abroad. Some countries also required visa and/or vaccination. You should apply directly to the embassy or nearest consulate of each country you plan to visit. IACE TRAVEL is not responsible for the denial of your entry due to expired or invalid passports or the lack of document.
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